Refund Policy

Cancelling a booking

• More than 48 hours before the job: full refund of anything paid, no charge.
• Within 48 hours of the job: refund of anything paid minus a £20 late-cancellation fee to cover the reserved slot.
• No-show or cancellation on the day: the booking fee (if one was taken) is retained; any balance paid is refunded.

To cancel, message us on WhatsApp or call +44 7399159349 — we'll confirm your cancellation and process any refund within 5 working days.

If we cancel

If we have to cancel (e.g. vehicle breakdown), you get a full refund of everything paid, or you can rebook the nearest available slot at no extra cost.

If the service goes wrong

If a job isn't completed as agreed — missed arrival, wrong van size, items not delivered — tell us within 7 days. We'll agree a fair remedy with you: completing the job at no charge, a partial refund for the affected part, or a full refund if the service was not provided at all.

How refunds are paid

Card payments are refunded to the same card through our payment provider, usually within 5–10 working days. Cash and bank transfer payments are refunded by bank transfer.